Getting started

Shared hosting and domains management is not always crystal clear. There is a ton of info all over the web on the subject but we thought that we should write our own guide for our customers. On this page we will go through your domain and shared hosting package and where you can find the most basic functions and settings.

Order | Domain registration | Control Panel | FTP | E-mail | Video

Order

When you ordered any of our packages we immediately sent you an e-mail with your login-info to our control panel My City. If you, by any chance, didn´t receive that e-mail it might have been stopped by your SPAM-filter. Please check your SPAM-emails first and if you still can´t find the e-mail, contact us for more help.

Domain registration

You get instant access to your City Network account, the login-info is available in the e-mail that we sent you.

Domain registration is fully automated at City Network. A domain that you opted to order is reserved locally as soon as you hit Order but get´s fully registered (“for real” so to speak) until your payment is registered on our accounts. If you pay with a debit or credit card, this is done within a few minutes. If you choose to pay by invoice, it will take up to 3 banking days from the moment you register your payment, for your money to be registered on our accounts. This is also the time it takes for your domain to be fully registered.

Delays for other reasons

A delay, like the one described above, can also occur when a domain is transferred to us and when the name servers have been updated.

Preview adresses

As soon as you get access to your account, you can start building your web page and setup your e-mail adresses. Since there can be delays before your domain is up and running, we provide you with a Preview address. These are your temporary addresses that you can use to preview your web page. The preview addresses can be found in My City.

Control panel

In My City you can manage everything that concerns your shared hosting account and domain account as well as other services you have ordered. My City has two main parts, Billing and Administration.

Billing

  • Contact info and invoicing details. It´s important to keep your info up to date, we only communicate through the info provided by the account owner, for instance if you need to reset your password.
  • Here you´ll also find all your invoices, payment options, service information and the possibility to order new services and domains.

 

Administration

  • Settings for which environment to use. You can choose Linux/Windows and also change between them free of charge.
  • You can manage your e-mail accounts. Add, remove, change password etc. You can add aliases, forwarding and auto reply messages. You can also create mailing lists to be able to send mail to groups of people.
  • Add/remove FTP-accounts, choose root folder and change password.
  • Create databases and manage accounts for the databases.
  • Manage all information about your domains. You can change name servers and manage DNS. You can also generate authorization codes to generate transfer of domains and also see status for ongoing transfers.

FTP

To reach your shared space and publish your web page, we recommend that you use an FTP software. FT software is  used to transfer files between your computer and a computer located elsewhere. For instance the web server that your page is going to be located at. There are a lot of great FTP softwares out there and if you haven´t already found your favorite, we recommend FileZilla.

FileZilla is freeware and you can get it here: http://filezilla-project.org/download.php

To connect to your account using FTP, you need a couple of details. What the details are called can be different from software to software so we type them all out. The details that we provide you with in the initial e-mail is:

  • Host (remote server, address)
  • Username (UserID, Account)
  • Password

If you don´t manage to get a successful connection, despite having filled everything out correctly, there can be a setting called Passive Mode that causes problems. Activate Passive Mode and try again. If you still cant get a successful connection, please contact us for help.

E-mail

The e-mail service that we provide can be reached in a number of ways. You use the same user details regardless of how you wish to read your e-mails.

Web mail

Webmail is a great alternative for you who don´t always use the same computer and want to be able to read your e-mails from any computer with an Internet connection. You reach your webmail by browsing to mail.yourdomain.com, exchanging “youdomain.com” for your actual domain.

Outlook/Thunderbird

You can configure your e-mail locally on one or more computers using e-mail clients such as Outlook and Thunderbird. The settings section in each of the clients can look different, but you still use the same account information in all of them.

Smartphone

In the same way that you install e-mail in your e-mail clients, you can also install e-mail in your smart phone. A guide that describes how to manually set up a new e-mail adress in your i-phone click here. You could also download a pre-defined profile by going to the adress htttp://mail.citynetwork and then follow the instructions.

For Android, you need to manually install e-mail with the help of the details below.

Skillnaden mellan POP3 och IMAP

We offer both POP3 and IMAP, but what is the difference? Well, POP3 is a protocol used to download the e-mails from the server to your client, whichever it might be. When you download e-mails vith POP3, no copy of the e-mails are left on the server which in turn means that you can only read them from the client that downloaded the e-mail(s). If you are using IMAP a copy of each e-mail is downloaded to your client, always leaving one bahind for the next client to pick up. The advantage of using IMAP is that the e-mails are always there for you to read from other clients and through the webmail. The downside is that this fills up your mailbox, since you are always leaving one copy behind. However, with our e-mail accounts, you get up to 10GB of space per e-mail account and the risk of filling that up is rather small with normal usage.

E-mail settings

You always need your username and password to be able to read your e-mail along with your mail servers. You username is your e-mail address and the mail server address is mail.citynetwork.se.

Apart from those settings, you need to configure which port the outgoing mail server is using. The correct port is 587. You also need to configure the SMTP server to demand authorization. This setting can be different between the different e-mail clients. If needed, set the authorization to be done with password with un-encrypted text/plain text

Username Your e-mail address
Password Configured in My City
Incoming mail server
(POP3 alternativt IMAP)
Example: mail.yourdomain.com
Outgoing mail server
(SMTP)
Example: mail.yourdomain.com
Ports
POP3
IMAP
SMTP

110 (standard port, no need to change)
143 (standard port, no need to change)
587
Outgoing Server needs authentication Password with un-encrypted text/plain text

Video

Have a look at our video of My City to learn more about our control panel and the functions that we provide.